Frequently asked questions have been grouped into various sections. View related questions:
Shipping & Delivery
How long does it take for delivery?
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 3-4 weeks.
How much do I have to pay for delivery?
Delivery cost is included in the total cost
How can I track my order?
Once an order is submitted its details are emailed you. This email will contain the order number. You can login with your credentials to our site and track the order status as well as the order details.If you have any issues or queries please get in touch with our Customer Care immediately. Give us a call on +91 92234 70007 (9am-5pm) or drop us an email at email@example.com
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
What if I am not home when my package arrives?
Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.
My items haven't arrived yet. What can I do?
Please allow up to 3-4 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 92234 70007 (9am-5pm) or drop us an email at firstname.lastname@example.org
An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.
If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Rawat reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.
How do I change my shipping address after my order has been placed?
We kindly ask you to call our customer service centre on +91 92234 70007 (9am-5pm)
I have bought a furniture product from Rawat, can you help me assemble it?
We currently provide assembly service at a nominal cost (approximately at the rate of 5% of the product cost paid by you) per product per visit at select locations. For further details, please contact our Customer Care team on +91 92234 70007 (9am-5pm) or drop us an email at email@example.com
Returns and Cancellations
Can I cancel an order?
No cancellations are allowed on Furniture categories once the order is placed. In case of any exception, at sole discretion of Rawat, two-way shipping charges will be borne by the customer.
In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture categories; the advance amount will be forfeited as cancellation charges.
What is the return notice period?
Returns for Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.
Are there any conditions placed on returning a product?
Returns for Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damages/ defects within 48 hours of delivery of the product, in order to receive the replacement.
How do I return a product to Rawat?
To return a product as per our return policy, please log in a request with our Customer Care team, either by calling +91 92234 70007 (9am-5pm) or dropping an email at firstname.lastname@example.org. Once a return request is authorized and approved from our end, please ship the product, in a transit worthy packaging, safely to our warehouse as per the below mentioned address –
Rawat Brothers Furniture Pvt. Ltd.
‘Shri Shankar Udyog’ Gat No. 486/487, Village Kelawade,Tal. Bhor, Pune-Banglore NH#4, Dist. Pune; Helpline: +91 92234 70007
Kindly ensure that you use a trackable shipping method (e.g. Prasanna Cargo). Shipping cost for all approved reverse pick up cases will be reimbursed to the tune of 10% of selling price or the actual cost, whichever is lower. Reimbursement will be in the form of a gift voucher which can be redeemed during your future purchases with us anytime within 30 days. Please note that in certain locations, we offer a free reverse pickup facility as well. Kindly get in touch with our Customer Care team for further assistance.
For all return shipments, please send an email to email@example.com with your order details and the tracking ID.
Please do not return any product without first speaking to a representative at Rawat. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.
What if the packaging of the product is damaged upon delivery?
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.
What if the product has missing parts or defects?
If you received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.
Can I return a product that is found to be faulty upon use?
Some Rawat products have a warranty period. If after using such a product, you identify any flaw or manufacturing defect, please get in touch with our Customer Care representative. We will be happy to facilitate a resolution.
How long does it take to receive a refund?
We will process your refund within 7 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by Rawat, but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.
How will I receive the refund?
All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account
I have placed a Part Payment order including multiple items and now want to cancel one of the items from it. How will the refund be processed?
In case your order does not contain any item from furniture/lighting category, you go ahead with the cancellation as per the cancellation policy and obtain a partial refund accordingly. 30% of the product value of cancelled item(s) will be refunded back to your card/account.
Brands and Stock
When can I expect new product(s) to be listed on your website?
We are constantly updating our product range so we invite you to visit our website frequently.
Do you offer a warranty on your product(s)?
Products are typically guaranteed with a warranty on manufacturing defect only. Please keep receipt of your purchase for warranty claims.
How can I provide feedback about a product?
We look forward to hearing feedback about our product(s). You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback to +91 92234 70007 (9am-5pm) or drop an email at firstname.lastname@example.org
Is there somewhere I can go to view the product prior to purchasing?
Unfortunately, we do not have a retail store in every city and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the product(s), please do not hesitate to call our customer service centre on +91 92234 70007 (9am-5pm) or drop an email at email@example.com
I need personal assistance with my order. Who can I contact?
Our customer service centre is happy to assist you with your order on +91 92234 70007 (9am-5pm) or dropping an email at firstname.lastname@example.org
How do I start a new account?
Please click on 'Create account', which is located on the top right hand side of the website. You will then be prompted to a new page fill in your details as requested before clicking 'Create a new account'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
How do I update my details on my account?
Once you login you will be shown a profile page where you can edit your details.Click 'save' once you are finished to save these changes. The profile page can also be viewed by clicking on our login name link on the top right of the site.
I am having problems ordering through your website. What can I do?
Our website is best supported by Google Chrome and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service centre on +91 92234 70007 (9am-5pm) or dropping an email at email@example.com
What are cookies? Do I need to enable cookies in my browser?
They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.
Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page.
What payment types do you accept?
We support the following payment options: Credit card, Debit card and Net Banking
How does Part Payment work?
100% payment on booking will be required for processing the order
Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment. Rawat payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if a key lock is visible in the bottom right corner of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured.
My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our customer service centre on +91 92234 70007 (9am-5pm) or dropping an email at firstname.lastname@example.org
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our customer service centre on +91 92234 70007 (9am-5pm) or dropping an email at email@example.com
Do your prices include Taxes?
All prices include taxes.
Privacy and Security
How do I know if Rawat is a safe online shop?
Do you keep my credit card details?
We do not store your credit card details.
Will my information be sold to third parties?